bxbet's Privacy Policy

1. Data Collection

bxbet collects two types of information from its users — information provided directly and information collected automatically.

1.1 Information You Provide Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile phone number
• National ID or passport number (for identity verification)
• Payment-related information, such as your bKash, Nagad, or Rocket account number
• The content of your communications with customer support

1.2 Automatically Collected Information

When you visit our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type, language, and version
• Time spent on the platform and pages visited
• Referral source and search keywords
• Click patterns and usage behavior
• Cookie and session data (details in Section 5)

1.3 Payment Information

For financial transactions, we process payments through bKash, Nagad, and Rocket. Payment gateway providers use their own encryption methods to keep your financial information secure. We do not store your full mobile wallet PIN or password.

2. Data Use

Collected information is used for the following legitimate purposes:

2.1 Service Delivery & Operations

• Creating, managing, and verifying accounts
• Processing financial transactions including deposits and withdrawals
• Maintaining gaming history and balances
• Managing bonuses, promotions, and VIP benefits

2.2 Security & Fraud Prevention

• Detecting suspicious or unusual activity
• Identifying attempts to open multiple accounts
• Complying with anti-money laundering regulations
• Ensuring platform security and integrity

2.3 Customer Service Improvement

• Providing support via live chat and email
• Analyzing and improving the user experience
• Resolving technical issues and debugging

2.4 Legal & Regulatory Compliance

We may use or disclose information to comply with applicable laws, court orders, or instructions from regulatory authorities.

3. Data Storage & Protection

3.1 Retention Period

We retain your information for the entire period your account is active and, after account closure, for as long as required to meet legal and regulatory obligations. Financial transaction records are generally kept for an extended period.

3.2 Technical Security Measures

bxbet uses industry-standard technology to protect your information:

• SSL Encryption — all data transfers are encrypted via TLS/SSL protocol
• Secure Servers — data is stored in secure data centers
• Access Controls — only authorized staff can access information on a need-to-know basis
• Regular Audits — security measures are regularly reviewed and tested
• Firewall & Intrusion Detection — active protection against unauthorized access

3.3 User Responsibilities

While we ensure the highest level of protection, it is your responsibility to keep your account password confidential and not share it with others. If you notice any suspicious activity, contact us immediately.

4. Data Disclosure & Third Parties

bxbet never sells, rents, or provides your personal information to third parties for marketing purposes. However, disclosure may be necessary in certain specific situations:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), identity verification, and customer service delivery. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, government directive, or a valid request from a law enforcement agency.

4.3 Business Restructuring

In the event of a merger, acquisition, or significant business restructuring, user information may be transferred. In such cases, we will notify you in advance and your protections under this Policy will continue to apply.

4.4 With Your Consent

Outside of the cases listed above, we will obtain your explicit consent before providing your information to any third party for any other purpose.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device. They help our platform remember your preferences, manage sessions, and improve the user experience.

5.2 Types of Cookies We Use

• Essential Cookies — required for login sessions, security tokens, and account functionality
• Functional Cookies — used to remember your language preference and other settings
• Analytics Cookies — used to analyze platform usage patterns and make improvements

5.3 Cookie Controls

You can disable cookies by changing your browser settings. However, doing so may prevent some important platform features from working correctly. Disabling essential cookies will make it impossible to log in.

6. Your Rights

As a bxbet user, you have the following rights regarding your personal information:

6.1 Right to Access

You can request at any time a summary of what information we have collected about you and how it is being used.

6.2 Right to Correction

If your information is inaccurate or incomplete, you can request a correction. You can update basic information yourself through your account settings.

6.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

6.4 Right to Object to Processing

You can object to the use of your information for marketing communications and unsubscribe at any time.

6.5 How to Exercise Your Rights

To exercise any of the rights above, contact our support team. We will process your request within a reasonable time.

7. Minors' Privacy

bxbet is for users aged 21 and above only. We do not knowingly collect information from any minor. If a user registers by providing a false age and this comes to our attention, we will immediately close that account and delete any collected information.

If you become aware that a minor is using our platform, please contact us.

8. Third-Party Links

If our platform contains links to third-party websites, those sites have their own privacy policies for which bxbet is not responsible. We recommend reading their policies before visiting any third-party website.

9. Policy Changes

We reserve the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A pop-up notification when you access the platform
• A direct notification to your registered email
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. If you do not agree with the updated policy, please stop using the platform and contact us.

10. Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us: